Every domain mane purchased with us comes with its own matching email account, which will look more professional on your company stationery than using gmail, hotmail, yahoo, etc. Each mailbox can be setup as POP or IMAP, and has 1GB storage, which comprises of all messages in your Inbox, Sent Items, Spam and Bin. Standard Mailboxes can be upgraded to Premium Mailboxes with increasing bands of storage (see below).
Once your domain name has been registered with us, you can create your own email account(s) from the corresponding Hosting Control Panel. You can specify your own password for the account or one can be randomly generated for you. Due to Data Protection, we have no access to your password, so please keep this safe! You will need a Standard Mailbox in place before it can be upgraded to Premium.
POP and IMAP have their own advantages and disadvantages, which we try to list below. These days, we say if in doubt, choose IMAP.
POP accounts are primarily if you only ever intend accessing your email from one device. This email account could be for less urgent emails, such as household bills, that you can check once you are home in the evening or at weekends, but most importantly, from ONE device. POP works by keeping your messages on our mail-server until your email program calls in to access them. At this moment, your device (computer, tablet, smartphone) will download the messages from the server, and once they are safely on your device, they are automatically deleted from the mail-server.
The advantage is that your server mailbox will most likely never fill, since you enter a process of downloading and deleting the content. Therefore you will not need to upgrade it to a Premium.
The downside is that the message will download to the first device that accesses it from the server. If you suddenly decide to use another device, such as a tablet or smartphone to access those emails, your messages will be split across the various devices, which can cause a lot of confusion and frustration.
IMAP solves the POP problem by keeping all of the messages on the server. With IMAP, you can have the same email account installed on multiple devices, and all users can see all of the messages. These days, most people have a computer and a smart device, so IMAP is usually the way to go. For businesses, multiple people can monitor a support or customer service address, so someone can always deal with enquiries, coving for lunch breaks, holiday and sickness cover, staggered shifts, etc.
The downside of IMAP is that all of those messages stay on the mail server, and 1GB can fill quickly, especially if this is your main email account.
You will automatically receive a Mailbox Quota Warning by email when you reach 90% of your storage. We advise you to act quickly, since a completely full mailbox is a pain to clear. This is because you need space in your Bin for the deletable messages to move into. Deleting a message simply moves it to the Bin, and then the Bin needs to be emptied. This is a precautionary feature incase you try to delete something by accident.
If you do not wish to spend extra money, then delete some of your older messages. You may wish to copy them to a folder on your computer before deleting, so you retain a copy. Some mail programs will allow you to create a Rule, where all incoming messages are automatically copied to such a folder. Don't forget, your mail storage comprises of Sent Items too, as well as any items in Spam or the Bin.
If your hosting account allows for it, you could also create additional standard mailboxes, such as for different staff members or services you offer, so mail can be spread across different accounts.
The other alternative is to upgrade to a Premium Mailbox.
A standard mailbox (1GB) must first be upgraded to 2GB. This costs £12 per year and is automatically renewed. From there, you can upgrade in 2GB increments, as and when you need, until you reach 10GB. Each additional 2GB step costs £12 per year. Alternatively, go to the maximum 10GB on one step for £60 per year.
We allow a 10GB Premium Mailbox as part of your subscription
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